Auto service writer vs service desk associate

The differences between auto service writers and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a service desk associate. Additionally, an auto service writer has an average salary of $47,656, which is higher than the $40,699 average annual salary of a service desk associate.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Auto service writer vs service desk associate overview

	Auto Service Writer	Service Desk Associate
Yearly salary	$47,656	$40,699
Hourly rate	$22.91	$19.57
Growth rate	-4%	-4%
Number of jobs	66,436	99,676
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Auto service writer vs service desk associate salary

Auto service writers and service desk associates have different pay scales, as shown below.

	Auto Service Writer	Service Desk Associate
Average salary	$47,656	$40,699
Salary range	Between $29,000 And $76,000	Between $15,000 And $105,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between auto service writer and service desk associate education

There are a few differences between an auto service writer and a service desk associate in terms of educational background:

	Auto Service Writer	Service Desk Associate
Most common degree	High School Diploma, 32%	Bachelor's Degree, 33%
Most common major	Automotive Technology	Business
Most common college	-	-

Auto service writer vs service desk associate demographics

Here are the differences between auto service writers' and service desk associates' demographics:

	Auto Service Writer	Service Desk Associate
Average age	40	40
Gender ratio	Male, 79.8% Female, 20.2%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between auto service writer and service desk associate duties and responsibilities

Auto service writer example responsibilities.

Manage the refurbishment of used vehicles, writing repair orders.
Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Auto service writer vs service desk associate skills

Common auto service writer skills

Customer Vehicles, 26%
Parts Inventory, 21%
Customer Service, 15%
Customer Relations, 9%
Repair Orders, 6%
Credit Card, 5%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

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Office and Administrative Industry
Auto Service Writer
Auto Service Writer vs Service Desk Associate

Updated January 8, 2025

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