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The differences between automotive service writers and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service technician. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service technician are basic math, math, and pathogens.
| Automotive Service Writer | Customer Service Technician | |
| Yearly salary | $46,879 | $36,757 |
| Hourly rate | $22.54 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Automotive service writers and customer service technicians have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Technician | |
| Average salary | $46,879 | $36,757 |
| Salary range | Between $30,000 And $72,000 | Between $27,000 And $49,000 |
| Highest paying City | New York, NY | Newark, DE |
| Highest paying state | New York | Massachusetts |
| Best paying company | State Street | GAVS Technologies |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an automotive service writer and a customer service technician in terms of educational background:
| Automotive Service Writer | Customer Service Technician | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service technicians' demographics:
| Automotive Service Writer | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |