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The differences between automotive service writers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service trainer. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Automotive Service Writer | Customer Service Trainer | |
| Yearly salary | $46,879 | $32,452 |
| Hourly rate | $22.54 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Automotive service writers and customer service trainers have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Trainer | |
| Average salary | $46,879 | $32,452 |
| Salary range | Between $30,000 And $72,000 | Between $25,000 And $40,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New York | Alaska |
| Best paying company | State Street | Salesforce |
| Best paying industry | Automotive | Telecommunication |
There are a few differences between an automotive service writer and a customer service trainer in terms of educational background:
| Automotive Service Writer | Customer Service Trainer | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 43% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service trainers' demographics:
| Automotive Service Writer | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |