Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between automotive service writers and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a receptionist/customer service. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Automotive Service Writer | Receptionist/Customer Service | |
| Yearly salary | $46,879 | $30,604 |
| Hourly rate | $22.54 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Automotive service writers and receptionist/customer services have different pay scales, as shown below.
| Automotive Service Writer | Receptionist/Customer Service | |
| Average salary | $46,879 | $30,604 |
| Salary range | Between $30,000 And $72,000 | Between $25,000 And $37,000 |
| Highest paying City | New York, NY | Billerica, MA |
| Highest paying state | New York | Minnesota |
| Best paying company | State Street | Uline |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an automotive service writer and a receptionist/customer service in terms of educational background:
| Automotive Service Writer | Receptionist/Customer Service | |
| Most common degree | Associate Degree, 31% | High School Diploma, 35% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and receptionist/customer services' demographics:
| Automotive Service Writer | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |