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The differences between billing associates and collections coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing associate, becoming a collections coordinator takes usually requires 6-12 months. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $34,612 average annual salary of a billing associate.
The top three skills for a billing associate include patients, customer service and data entry. The most important skills for a collections coordinator are customer service, patients, and phone calls.
| Billing Associate | Collections Coordinator | |
| Yearly salary | $34,612 | $37,938 |
| Hourly rate | $16.64 | $18.24 |
| Growth rate | -3% | -8% |
| Number of jobs | 23,835 | 40,113 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Average age | 46 | 46 |
| Years of experience | 2 | 12 |
A billing associate is responsible for processing payments and invoices for customers and ensuring accurate financial reports for auditing purposes. Billing associates utilize the business' accounting systems to monitor billing transactions and resolve account discrepancies accordingly. They also update customer records in the database, post payments timely, and escalate outstanding bills to the supervisor for resolution. A billing associate reaches out to the clients and customers for payment responsibility and respond to the inquiries and concerns they may have.
Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.
Billing associates and collections coordinators have different pay scales, as shown below.
| Billing Associate | Collections Coordinator | |
| Average salary | $34,612 | $37,938 |
| Salary range | Between $27,000 And $42,000 | Between $30,000 And $47,000 |
| Highest paying City | Vancouver, WA | New York, NY |
| Highest paying state | Washington | Connecticut |
| Best paying company | Huron Consulting Group | University of California, Berkeley |
| Best paying industry | Technology | Professional |
There are a few differences between a billing associate and a collections coordinator in terms of educational background:
| Billing Associate | Collections Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between billing associates' and collections coordinators' demographics:
| Billing Associate | Collections Coordinator | |
| Average age | 46 | 46 |
| Gender ratio | Male, 20.6% Female, 79.4% | Male, 26.6% Female, 73.4% |
| Race ratio | Black or African American, 10.7% Unknown, 4.4% Hispanic or Latino, 18.5% Asian, 7.6% White, 58.0% American Indian and Alaska Native, 0.9% | Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 8% |