Post job

Billing associate vs collections coordinator

The differences between billing associates and collections coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing associate, becoming a collections coordinator takes usually requires 6-12 months. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $34,612 average annual salary of a billing associate.

The top three skills for a billing associate include patients, customer service and data entry. The most important skills for a collections coordinator are customer service, patients, and phone calls.

Billing associate vs collections coordinator overview

Billing AssociateCollections Coordinator
Yearly salary$34,612$37,938
Hourly rate$16.64$18.24
Growth rate-3%-8%
Number of jobs23,83540,113
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Average age4646
Years of experience212

What does a billing associate do?

A billing associate is responsible for processing payments and invoices for customers and ensuring accurate financial reports for auditing purposes. Billing associates utilize the business' accounting systems to monitor billing transactions and resolve account discrepancies accordingly. They also update customer records in the database, post payments timely, and escalate outstanding bills to the supervisor for resolution. A billing associate reaches out to the clients and customers for payment responsibility and respond to the inquiries and concerns they may have.

What does a collections coordinator do?

Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.

Billing associate vs collections coordinator salary

Billing associates and collections coordinators have different pay scales, as shown below.

Billing AssociateCollections Coordinator
Average salary$34,612$37,938
Salary rangeBetween $27,000 And $42,000Between $30,000 And $47,000
Highest paying CityVancouver, WANew York, NY
Highest paying stateWashingtonConnecticut
Best paying companyHuron Consulting GroupUniversity of California, Berkeley
Best paying industryTechnologyProfessional

Differences between billing associate and collections coordinator education

There are a few differences between a billing associate and a collections coordinator in terms of educational background:

Billing AssociateCollections Coordinator
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Billing associate vs collections coordinator demographics

Here are the differences between billing associates' and collections coordinators' demographics:

Billing AssociateCollections Coordinator
Average age4646
Gender ratioMale, 20.6% Female, 79.4%Male, 26.6% Female, 73.4%
Race ratioBlack or African American, 10.7% Unknown, 4.4% Hispanic or Latino, 18.5% Asian, 7.6% White, 58.0% American Indian and Alaska Native, 0.9%Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5%
LGBT Percentage7%8%

Differences between billing associate and collections coordinator duties and responsibilities

Billing associate example responsibilities.

  • Manage the submission and reimbursement of claims bill to insurance companies using ICD-9 coding.
  • Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
  • Verify correct ICD-9 and CPT codes for a variety of specialties submission of electronic claims to clearinghouse.
  • Ensure appropriate medical terminology and HIPAA compliance for all claims entry/online submissions, payment posting, insurance and patient aging.
  • Help office transition from patient charts to new EMR system.
  • Scan in all documents to EMR routing reports and labs to ordering physicians.
  • Show more

Collections coordinator example responsibilities.

  • Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
  • Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
  • Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
  • Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
  • Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
  • Submit insurance appeals and provider disputes when necessary.
  • Show more

Billing associate vs collections coordinator skills

Common billing associate skills
  • Patients, 15%
  • Customer Service, 12%
  • Data Entry, 11%
  • Medical Billing, 5%
  • Insurance Billing, 3%
  • Billing Inquiries, 3%
Common collections coordinator skills
  • Customer Service, 15%
  • Patients, 12%
  • Phone Calls, 6%
  • Collection Efforts, 4%
  • Delinquent Accounts, 4%
  • Appeals, 4%

Browse office and administrative jobs