Business account leader vs client services executive

Differences between business account leader and client services executive duties and responsibilities

Business account leader example responsibilities.

• Manage AR conversion planning and cutover preparation.
• Manage day-to-day activity of client relate projects including IP voice, MPLS infrastructures and CPE implementations in a deadline-orient high-pressure environment.
• Track and report team metrics through Salesforce, IfByPhone and Gooddata to identify areas of improvement.
• Coordinate AR development object testing and revisions to specifications.
• Manage sales funnel by utilizing SalesForce to analyze and manage pipeline activity as well as monitored sales activity against assign quotas.
• Establish a solid relationship with Costco to improve service and fix problems that can affect service in the future.
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Client services executive example responsibilities.

• Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
• Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
• Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.