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Call center director vs aquatic director

The differences between call center directors and aquatic directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center director has an average salary of $92,968, which is higher than the $39,785 average annual salary of an aquatic director.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for an aquatic director are CPR, water safety, and emergency situations.

Call center director vs aquatic director overview

Call Center DirectorAquatic Director
Yearly salary$92,968$39,785
Hourly rate$44.70$19.13
Growth rate6%10%
Number of jobs56,91620,846
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 74%
Average age4747
Years of experience--

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does an aquatic director do?

An aquatic director is a person who manages swimming pools used in a facility such as a school or a university. It is the aquatics director's task to ensure safety in and around any pool, adhere to health protocols, and help promote and create pool-related activities. It is also the aquatic director's job to ensure that all safety protocols imposed by the school, university, or the state are followed and that all safety measures are observed. The aquatic director's added responsibility is to educate people on all safety policies, have an experienced lifesaver crew ready for emergencies and ensure the fun and experience of people using all aquatic facilities.

Call center director vs aquatic director salary

Call center directors and aquatic directors have different pay scales, as shown below.

Call Center DirectorAquatic Director
Average salary$92,968$39,785
Salary rangeBetween $55,000 And $156,000Between $23,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-The Medical Center Inc
Best paying industry--

Differences between call center director and aquatic director education

There are a few differences between a call center director and an aquatic director in terms of educational background:

Call Center DirectorAquatic Director
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 74%
Most common majorBusinessKinesiology
Most common collegeUniversity of PennsylvaniaUniversity of Southern California

Call center director vs aquatic director demographics

Here are the differences between call center directors' and aquatic directors' demographics:

Call Center DirectorAquatic Director
Average age4747
Gender ratioMale, 62.2% Female, 37.8%Male, 47.0% Female, 53.0%
Race ratioBlack or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.2% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage10%10%

Differences between call center director and aquatic director duties and responsibilities

Call center director example responsibilities.

  • Manage the contact lens department, teach patients how to apply and take care of contact lenses.
  • Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
  • Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
  • Manage claim processing performance to KPIs and coordinate internal/external reporting.
  • Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
  • Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
  • Show more

Aquatic director example responsibilities.

  • Organize and run daily and evening group activities.
  • Earn certification as national trainer in aquatics, wellness, CPR and first aid.
  • Audit water instructors class curriculum (WSI, aerobics, physical therapy, AFYAP) and coach when necessary.
  • Check pool chemicals and maintain water quality, oversee all swimming activities and perform first aid and CPR as needed.
  • Maintain spreadsheets, payments, payroll, orientations, worker's compensation, terminations, hiring, & disciplinary forms.
  • Monitor and correct bi-weekly payroll.
  • Show more

Call center director vs aquatic director skills

Common call center director skills
  • Customer Satisfaction, 9%
  • Outbound Calls, 7%
  • Continuous Improvement, 7%
  • KPIs, 6%
  • Process Improvement, 6%
  • Workforce Management, 4%
Common aquatic director skills
  • CPR, 24%
  • Water Safety, 8%
  • Emergency Situations, 8%
  • Adaptive, 6%
  • Safety Regulations, 5%
  • Kids, 5%

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