Call center director vs associate director

The differences between call center directors and associate directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate director has an average salary of $114,223, which is higher than the $92,968 average annual salary of a call center director.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for an associate director are patients, healthcare, and project management.

Call center director vs associate director overview

	Call Center Director	Associate Director
Yearly salary	$92,968	$114,223
Hourly rate	$44.70	$54.91
Growth rate	6%	8%
Number of jobs	56,916	72,370
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	-	-

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does an associate director do?

An associate director oversees the daily activities and business operations within a particular area. They are primarily responsible for devising strategies that aim for growth in profit and customer satisfaction, implementing policies and standards, evaluate the workforce, providing support to various departments, and setting goals in terms of budget and sales. Furthermore, they must regularly report progress to the director and coordinate with managers and supervisors in the joint effort to reach the vision and mission of the company.

Call center director vs associate director salary

Call center directors and associate directors have different pay scales, as shown below.

	Call Center Director	Associate Director
Average salary	$92,968	$114,223
Salary range	Between $55,000 And $156,000	Between $79,000 And $164,000
Highest paying City	-	South San Francisco, CA
Highest paying state	-	New Jersey
Best paying company	-	Legalmatch.com
Best paying industry	-	Pharmaceutical

Differences between call center director and associate director education

There are a few differences between a call center director and an associate director in terms of educational background:

	Call Center Director	Associate Director
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call center director vs associate director demographics

Here are the differences between call center directors' and associate directors' demographics:

	Call Center Director	Associate Director
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 52.0% Female, 48.0%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call center director and associate director duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Associate director example responsibilities.

Lead implementation of OPPE and FPPE for TJC.
Manage accounting, weekly reports, local contacts, and maintenance of sets, props, and costumes.
Manage all aspects of music ministry - including arranging all music for schedule services special programs and events.
Manage departmental training schedules, work schedules and CPSI electronic medical record (EMR), certifications and competencies.
Manage web development and rebranding initiative.
Create a coordinate university social media committee quadrupling engagement during campaigns and achieving a national twitter trend during commencement.

Call center director vs associate director skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common associate director skills

Patients, 11%
Healthcare, 8%
Project Management, 6%
Oversight, 6%
Portfolio, 6%
Excellent Interpersonal, 5%

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Executive Management Industry
Call Center Director
Call Center Director vs Associate Director

Updated January 8, 2025

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