Call center director vs center director

The differences between call center directors and center directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a center director has an average salary of $106,505, which is higher than the $92,968 average annual salary of a call center director.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a center director are customer service, oversight, and proficiency testing.

Call center director vs center director overview

	Call Center Director	Center Director
Yearly salary	$92,968	$106,505
Hourly rate	$44.70	$51.20
Growth rate	6%	8%
Number of jobs	56,916	62,348
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 61%
Average age	47	47
Years of experience	-	4

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does a center director do?

A center director is responsible for ensuring and maintaining the efficiency of child care facilities. Their role is to conduct various assessments, ensure that all aspects adhere to federal requirements, develop programs and supplemental activities in collaboration with child care experts, recruit and hire an efficient workforce, and train staff for professional development. Furthermore, a center director is also responsible for managing budgets, handling issues, meeting parents or guardians to discuss the scope of programs or any other concerns, and implementing policies and regulations.

Call center director vs center director salary

Call center directors and center directors have different pay scales, as shown below.

	Call Center Director	Center Director
Average salary	$92,968	$106,505
Salary range	Between $55,000 And $156,000	Between $65,000 And $172,000
Highest paying City	-	Newark, DE
Highest paying state	-	Rhode Island
Best paying company	-	Memorial Sloan Kettering Cancer Center
Best paying industry	-	-

Differences between call center director and center director education

There are a few differences between a call center director and a center director in terms of educational background:

	Call Center Director	Center Director
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call center director vs center director demographics

Here are the differences between call center directors' and center directors' demographics:

	Call Center Director	Center Director
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 29.0% Female, 71.0%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 4.0% Hispanic or Latino, 14.3% Asian, 4.4% White, 64.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	16%

Differences between call center director and center director duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Center director example responsibilities.

Manage programs provide by SDE, DMH, DHS.
Design, implement and manage day-to-day operation of the 21st CCLC grant support afterschool program.
Manage daily operations of NAEYC accredit childcare center.
Manage daily operation for a family-own business with responsibility for sales, production, and administrative functions including payroll.
Manage delivery of quality early childhood education programs by establishing an environment of learning and maintaining the integrity of the programs.
Lead a staff of 76 FTE's.

Call center director vs center director skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common center director skills

Customer Service, 12%
Oversight, 8%
Proficiency Testing, 6%
Center Management, 6%
State Regulations, 6%
Federal Regulations, 6%

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Executive Management Industry
Call Center Director
Call Center Director vs Center Director

Updated January 8, 2025

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