Call center director vs center supervisor

The differences between call center directors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center director has an average salary of $92,968, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Call center director vs center supervisor overview

	Call Center Director	Center Supervisor
Yearly salary	$92,968	$39,359
Hourly rate	$44.70	$18.92
Growth rate	6%	6%
Number of jobs	56,916	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	-	6

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Call center director vs center supervisor salary

Call center directors and center supervisors have different pay scales, as shown below.

	Call Center Director	Center Supervisor
Average salary	$92,968	$39,359
Salary range	Between $55,000 And $156,000	Between $27,000 And $56,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Gannett Fleming
Best paying industry	-	Telecommunication

Differences between call center director and center supervisor education

There are a few differences between a call center director and a center supervisor in terms of educational background:

	Call Center Director	Center Supervisor
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Call center director vs center supervisor demographics

Here are the differences between call center directors' and center supervisors' demographics:

	Call Center Director	Center Supervisor
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	10%	8%

Differences between call center director and center supervisor duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Call center director vs center supervisor skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Call Center Director
Call Center Director vs Center Supervisor

Updated January 8, 2025

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