Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between call center directors and consultant/project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consultant/project manager has an average salary of $100,754, which is higher than the $92,968 average annual salary of a call center director.
The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a consultant/project manager are project management, project scope, and business development.
| Call Center Director | Consultant/Project Manager | |
| Yearly salary | $92,968 | $100,754 |
| Hourly rate | $44.70 | $48.44 |
| Growth rate | 6% | 11% |
| Number of jobs | 56,916 | 213,963 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.
Consultants/project managers act as planners, leaders, and advisors in business enterprises. These professionals facilitate meetings and establish positive relationships with vendors, management, and clients. They make customer visits, maintain industry knowledge, procure third-party software and hardware, and deliver projects. It is also part of their duty to manage complex initiatives in an individual business unit or organization. Their skills include analytical, time and cost management, problem-solving, interpersonal skills, and proficiency in project management software.
Call center directors and consultant/project managers have different pay scales, as shown below.
| Call Center Director | Consultant/Project Manager | |
| Average salary | $92,968 | $100,754 |
| Salary range | Between $55,000 And $156,000 | Between $74,000 And $136,000 |
| Highest paying City | - | Hartford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between a call center director and a consultant/project manager in terms of educational background:
| Call Center Director | Consultant/Project Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center directors' and consultant/project managers' demographics:
| Call Center Director | Consultant/Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 65.4% Female, 34.6% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 9.0% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |