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The differences between call center directors and directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a director has an average salary of $113,489, which is higher than the $92,968 average annual salary of a call center director.
The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a director are healthcare, customer service, and oversight.
| Call Center Director | Director | |
| Yearly salary | $92,968 | $113,489 |
| Hourly rate | $44.70 | $54.56 |
| Growth rate | 6% | 8% |
| Number of jobs | 56,916 | 230,711 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Average age | 47 | 40 |
| Years of experience | - | 6 |
A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.
Directors work in show business, whether in a film, a television show, or a theatre production. They are responsible for bringing the material to life. They work with the writers to get a clear vision of how the production should look. They lead the production team in planning for the production, identifying filming or rehearsing schedules, casting for roles, and other aspects that need to be decided upon. Directors provide direction to the actors to ensure that the actors understand their role and will be able to effectively convey emotions to the audience. They also manage all other crew members and communicate their expectations clearly so that everyone on the set is working towards one vision.
Call center directors and directors have different pay scales, as shown below.
| Call Center Director | Director | |
| Average salary | $92,968 | $113,489 |
| Salary range | Between $55,000 And $156,000 | Between $66,000 And $192,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Mayo Clinic |
| Best paying industry | - | Finance |
There are a few differences between a call center director and a director in terms of educational background:
| Call Center Director | Director | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between call center directors' and directors' demographics:
| Call Center Director | Director | |
| Average age | 47 | 40 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 53.2% Female, 46.8% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7% | Black or African American, 7.9% Unknown, 5.6% Hispanic or Latino, 14.5% Asian, 6.4% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 14% |