Call center director vs membership director

The differences between call center directors and membership directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center director has an average salary of $92,968, which is higher than the $52,493 average annual salary of a membership director.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a membership director are customer service, front desk, and membership database.

Call center director vs membership director overview

	Call Center Director	Membership Director
Yearly salary	$92,968	$52,493
Hourly rate	$44.70	$25.24
Growth rate	6%	10%
Number of jobs	56,916	22,430
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 76%
Average age	47	47
Years of experience	-	-

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does a membership director do?

A membership director is in charge of membership within various institutions such as fitness centers and clubs. Their duties include increasing business, marketing services, converting patrons to paying members, collecting membership payments, maintaining member records, and collecting feedback from customers. They oversee membership activities for an organization, including developing programs and offering information updates to members.

Call center director vs membership director salary

Call center directors and membership directors have different pay scales, as shown below.

	Call Center Director	Membership Director
Average salary	$92,968	$52,493
Salary range	Between $55,000 And $156,000	Between $31,000 And $87,000
Highest paying City	-	New Rochelle, NY
Highest paying state	-	Rhode Island
Best paying company	-	Harley-Davidson
Best paying industry	-	-

Differences between call center director and membership director education

There are a few differences between a call center director and a membership director in terms of educational background:

	Call Center Director	Membership Director
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 76%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call center director vs membership director demographics

Here are the differences between call center directors' and membership directors' demographics:

	Call Center Director	Membership Director
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.3% Asian, 8.2% White, 65.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call center director and membership director duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Membership director example responsibilities.

Manage the member and provider service department for the commercial and Medicaid lines of business.
Establish and redefine business processes in order to achieve national accreditation through NCQA.
Perform periodic checking of on the cleanliness and order of the gym & locker facilities.
Assist member dentists on a daily basis with Medicaid regulations, policies, and provider credentialing issues.
Participate in the development of the plan's Medicare line of business working alongside all departments and consultants.
Increase prospective members with the use of social networking tools and introducing new media tools: LinkedIn and Facebook.

Call center director vs membership director skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common membership director skills

Customer Service, 13%
Front Desk, 10%
Membership Database, 5%
Community Events, 5%
Member Events, 4%
Member Service, 4%

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Executive Management Industry
Call Center Director
Call Center Director vs Membership Director

Updated January 8, 2025

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