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The differences between call center directors and project directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a project director has an average salary of $107,396, which is higher than the $92,968 average annual salary of a call center director.
The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a project director are project management, oversight, and customer satisfaction.
| Call Center Director | Project Director | |
| Yearly salary | $92,968 | $107,396 |
| Hourly rate | $44.70 | $51.63 |
| Growth rate | 6% | - |
| Number of jobs | 56,916 | 116,968 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.
A project director is an individual responsible for supervising workers from various departments given specific tasks to complete a given project. They create a budget to complete a job while monitoring the amount of money spent to ensure that overspending is avoided. They provide presentations to investors, business partners, and company executives to inform them about their progress and development. Project directors must have several years of experience and obtain at least a bachelor's degree in business economics or a related field to be hired.
Call center directors and project directors have different pay scales, as shown below.
| Call Center Director | Project Director | |
| Average salary | $92,968 | $107,396 |
| Salary range | Between $55,000 And $156,000 | Between $70,000 And $162,000 |
| Highest paying City | - | Las Vegas, NV |
| Highest paying state | - | Nevada |
| Best paying company | - | Fried Frank |
| Best paying industry | - | Technology |
There are a few differences between a call center director and a project director in terms of educational background:
| Call Center Director | Project Director | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center directors' and project directors' demographics:
| Call Center Director | Project Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 56.2% Female, 43.8% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7% | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |