Call center director vs project manager

The differences between call center directors and project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center director has an average salary of $92,968, which is higher than the $91,578 average annual salary of a project manager.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a project manager are project management, project scope, and customer service.

Call center director vs project manager overview

	Call Center Director	Project Manager
Yearly salary	$92,968	$91,578
Hourly rate	$44.70	$44.03
Growth rate	6%	8%
Number of jobs	56,916	167,116
Job satisfaction	-	4.17
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 68%
Average age	47	47
Years of experience	-	-

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does a project manager do?

Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.

Call center director vs project manager salary

Call center directors and project managers have different pay scales, as shown below.

	Call Center Director	Project Manager
Average salary	$92,968	$91,578
Salary range	Between $55,000 And $156,000	Between $64,000 And $129,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between call center director and project manager education

There are a few differences between a call center director and a project manager in terms of educational background:

	Call Center Director	Project Manager
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call center director vs project manager demographics

Here are the differences between call center directors' and project managers' demographics:

	Call Center Director	Project Manager
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 68.9% Female, 31.1%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call center director and project manager duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Project manager example responsibilities.

Schedule and manage the GCP audit process.
Define, develop and manage metrics and KPIs systems for new product business group.
Manage the application process for the FDA medical device, minority and small business certifications.
Manage multiple projects and resources simultaneously while mentoring, coaching and implementing best practices, SOX and HIPAA compliance standards.
Lead teams using the Informatica ETL tool for the design and development of multiple financial and risk enterprise data warehouses.
Administer and manage Salesforce requirements.

Call center director vs project manager skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common project manager skills

Project Management, 23%
Project Scope, 6%
Customer Service, 6%
Infrastructure, 5%
Status Reports, 4%
Risk Management, 3%

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Executive Management Industry
Call Center Director
Call Center Director vs Project Manager

Updated January 8, 2025

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