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The differences between call center specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a client care specialist. Additionally, a call center specialist has an average salary of $33,289, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a client care specialist are client care, PET, and patients.
| Call Center Specialist | Client Care Specialist | |
| Yearly salary | $33,289 | $29,660 |
| Hourly rate | $16.00 | $14.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 132,935 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Call center specialists and client care specialists have different pay scales, as shown below.
| Call Center Specialist | Client Care Specialist | |
| Average salary | $33,289 | $29,660 |
| Salary range | Between $25,000 And $43,000 | Between $18,000 And $46,000 |
| Highest paying City | Los Angeles, CA | Irvine, CA |
| Highest paying state | California | Alaska |
| Best paying company | Hospice of Marion County | Bank of America |
| Best paying industry | Finance | Finance |
There are a few differences between a call center specialist and a client care specialist in terms of educational background:
| Call Center Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and client care specialists' demographics:
| Call Center Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |