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The differences between call center specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and a customer care specialist. Additionally, a call center specialist has an average salary of $33,289, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Call Center Specialist | Customer Care Specialist | |
| Yearly salary | $33,289 | $32,427 |
| Hourly rate | $16.00 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 228,936 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Call center specialists and customer care specialists have different pay scales, as shown below.
| Call Center Specialist | Customer Care Specialist | |
| Average salary | $33,289 | $32,427 |
| Salary range | Between $25,000 And $43,000 | Between $26,000 And $39,000 |
| Highest paying City | Los Angeles, CA | Grand Forks, ND |
| Highest paying state | California | Hawaii |
| Best paying company | Hospice of Marion County | Axogen |
| Best paying industry | Finance | Insurance |
There are a few differences between a call center specialist and a customer care specialist in terms of educational background:
| Call Center Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center specialists' and customer care specialists' demographics:
| Call Center Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |