Center manager vs call center manager

Differences between center manager and call center manager duties and responsibilities

Center manager example responsibilities.

• Achieve or exceed SLA's by proactively managing multiple desktop support queues.
• Create and manage the Facebook page for the station.
• Manage multiple vendors for a variety of HVAC work.
• Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
• Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
• Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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