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The differences between center managers and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a call center supervisor. Additionally, a center manager has an average salary of $56,284, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Center Manager | Call Center Supervisor | |
| Yearly salary | $56,284 | $35,300 |
| Hourly rate | $27.06 | $16.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 45% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Center managers and call center supervisors have different pay scales, as shown below.
| Center Manager | Call Center Supervisor | |
| Average salary | $56,284 | $35,300 |
| Salary range | Between $35,000 And $90,000 | Between $23,000 And $53,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | Hawaii |
| Best paying company | Capgemini | Spectrum |
| Best paying industry | Technology | Finance |
There are a few differences between a center manager and a call center supervisor in terms of educational background:
| Center Manager | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between center managers' and call center supervisors' demographics:
| Center Manager | Call Center Supervisor | |
| Average age | 44 | 47 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |