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The differences between center managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center manager and a customer service-call center manager. Additionally, a center manager has an average salary of $56,284, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a center manager include patients, OSHA and patient care. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Center Manager | Customer Service-Call Center Manager | |
| Yearly salary | $56,284 | $33,476 |
| Hourly rate | $27.06 | $16.09 |
| Growth rate | 6% | 6% |
| Number of jobs | 278,683 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 31% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Center managers and customer service-call center managers have different pay scales, as shown below.
| Center Manager | Customer Service-Call Center Manager | |
| Average salary | $56,284 | $33,476 |
| Salary range | Between $35,000 And $90,000 | Between $27,000 And $40,000 |
| Highest paying City | Jersey City, NJ | Wallingford, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Capgemini | CENTER FOR SIGHT |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a center manager and a customer service-call center manager in terms of educational background:
| Center Manager | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between center managers' and customer service-call center managers' demographics:
| Center Manager | Customer Service-Call Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |