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The differences between center supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a contact center supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.
| Center Supervisor | Contact Center Supervisor | |
| Yearly salary | $39,359 | $42,217 |
| Hourly rate | $18.92 | $20.30 |
| Growth rate | 6% | - |
| Number of jobs | 99,942 | 76,165 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Center supervisors and contact center supervisors have different pay scales, as shown below.
| Center Supervisor | Contact Center Supervisor | |
| Average salary | $39,359 | $42,217 |
| Salary range | Between $27,000 And $56,000 | Between $24,000 And $73,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | Gannett Fleming | - |
| Best paying industry | Telecommunication | - |
There are a few differences between a center supervisor and a contact center supervisor in terms of educational background:
| Center Supervisor | Contact Center Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between center supervisors' and contact center supervisors' demographics:
| Center Supervisor | Contact Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 58.8% Female, 41.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |