Center supervisor vs customer care supervisor

The differences between center supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Center supervisor vs customer care supervisor overview

	Center Supervisor	Customer Care Supervisor
Yearly salary	$39,359	$42,702
Hourly rate	$18.92	$20.53
Growth rate	6%	-4%
Number of jobs	99,942	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Center supervisor vs customer care supervisor salary

Center supervisors and customer care supervisors have different pay scales, as shown below.

	Center Supervisor	Customer Care Supervisor
Average salary	$39,359	$42,702
Salary range	Between $27,000 And $56,000	Between $30,000 And $59,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Gannett Fleming	-
Best paying industry	Telecommunication	-

Differences between center supervisor and customer care supervisor education

There are a few differences between a center supervisor and a customer care supervisor in terms of educational background:

	Center Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Center supervisor vs customer care supervisor demographics

Here are the differences between center supervisors' and customer care supervisors' demographics:

	Center Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between center supervisor and customer care supervisor duties and responsibilities

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Center supervisor vs customer care supervisor skills

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Center Supervisor
Center Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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