Center supervisor vs customer service supervisor

The differences between center supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a center supervisor and a customer service supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a center supervisor include develop recommendations, OSHA and professional work. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Center supervisor vs customer service supervisor overview

	Center Supervisor	Customer Service Supervisor
Yearly salary	$39,359	$38,792
Hourly rate	$18.92	$18.65
Growth rate	6%	-4%
Number of jobs	99,942	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Center supervisor vs customer service supervisor salary

Center supervisors and customer service supervisors have different pay scales, as shown below.

	Center Supervisor	Customer Service Supervisor
Average salary	$39,359	$38,792
Salary range	Between $27,000 And $56,000	Between $27,000 And $53,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	Maryland
Best paying company	Gannett Fleming	Schneider Electric Industrial Services
Best paying industry	Telecommunication	Finance

Differences between center supervisor and customer service supervisor education

There are a few differences between a center supervisor and a customer service supervisor in terms of educational background:

	Center Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Center supervisor vs customer service supervisor demographics

Here are the differences between center supervisors' and customer service supervisors' demographics:

	Center Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between center supervisor and customer service supervisor duties and responsibilities

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Center supervisor vs customer service supervisor skills

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Center Supervisor
Center Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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