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The differences between claims service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and an associate customer service representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Claims Service Representative | Associate Customer Service Representative | |
| Yearly salary | $36,043 | $35,215 |
| Hourly rate | $17.33 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 127,339 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Claims service representatives and associate customer service representatives have different pay scales, as shown below.
| Claims Service Representative | Associate Customer Service Representative | |
| Average salary | $36,043 | $35,215 |
| Salary range | Between $30,000 And $42,000 | Between $26,000 And $46,000 |
| Highest paying City | Urban Honolulu, HI | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Homeowners Choice | Deutsche Bank |
| Best paying industry | Government | Finance |
There are a few differences between a claims service representative and an associate customer service representative in terms of educational background:
| Claims Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims service representatives' and associate customer service representatives' demographics:
| Claims Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.2% Female, 70.8% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |