Claims service representative vs client representative

The differences between claims service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $36,043 average annual salary of a claims service representative.

The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a client representative are customer service, phone calls, and client accounts.

Claims service representative vs client representative overview

	Claims Service Representative	Client Representative
Yearly salary	$36,043	$41,785
Hourly rate	$17.33	$20.09
Growth rate	-4%	-4%
Number of jobs	127,339	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a claims service representative do?

Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Claims service representative vs client representative salary

Claims service representatives and client representatives have different pay scales, as shown below.

	Claims Service Representative	Client Representative
Average salary	$36,043	$41,785
Salary range	Between $30,000 And $42,000	Between $28,000 And $60,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	Alaska	New York
Best paying company	Homeowners Choice	IBM
Best paying industry	Government	Technology

Differences between claims service representative and client representative education

There are a few differences between a claims service representative and a client representative in terms of educational background:

	Claims Service Representative	Client Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Claims service representative vs client representative demographics

Here are the differences between claims service representatives' and client representatives' demographics:

	Claims Service Representative	Client Representative
Average age	40	40
Gender ratio	Male, 29.2% Female, 70.8%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between claims service representative and client representative duties and responsibilities

Claims service representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Experience in medical terminology, ICD9, CPT and DRG coding.
Review types of service on claims base on the CPT codes and diagnosis code.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Coordinate EDI traffic with external clearinghouses and business partner Multiplan.
Process EDI reports, purge reports, and smart data reject list.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Claims service representative vs client representative skills

Common claims service representative skills

Insurance Claims, 12%
Customer Service, 11%
Policy Coverage, 8%
Phone Calls, 7%
Claims Process, 6%
Inbound Calls, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Claims Service Representative
Claims Service Representative vs Client Representative

Updated January 8, 2025

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