Claims service representative vs guest service representative

The differences between claims service representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a guest service representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Claims service representative vs guest service representative overview

	Claims Service Representative	Guest Service Representative
Yearly salary	$36,043	$26,847
Hourly rate	$17.33	$12.91
Growth rate	-4%	-4%
Number of jobs	127,339	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a claims service representative do?

Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Claims service representative vs guest service representative salary

Claims service representatives and guest service representatives have different pay scales, as shown below.

	Claims Service Representative	Guest Service Representative
Average salary	$36,043	$26,847
Salary range	Between $30,000 And $42,000	Between $20,000 And $34,000
Highest paying City	Urban Honolulu, HI	Seattle, WA
Highest paying state	Alaska	Washington
Best paying company	Homeowners Choice	Seattle Seahawks
Best paying industry	Government	Retail

Differences between claims service representative and guest service representative education

There are a few differences between a claims service representative and a guest service representative in terms of educational background:

	Claims Service Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Claims service representative vs guest service representative demographics

Here are the differences between claims service representatives' and guest service representatives' demographics:

	Claims Service Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 29.2% Female, 70.8%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between claims service representative and guest service representative duties and responsibilities

Claims service representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Experience in medical terminology, ICD9, CPT and DRG coding.
Review types of service on claims base on the CPT codes and diagnosis code.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Coordinate EDI traffic with external clearinghouses and business partner Multiplan.
Process EDI reports, purge reports, and smart data reject list.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Claims service representative vs guest service representative skills

Common claims service representative skills

Insurance Claims, 12%
Customer Service, 11%
Policy Coverage, 8%
Phone Calls, 7%
Claims Process, 6%
Inbound Calls, 4%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Claims Service Representative
Claims Service Representative vs Guest Service Representative

Updated January 8, 2025

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