Claims service representative vs player services representative

The differences between claims service representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a player services representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a player services representative are guest service, data entry, and customer service.

Claims service representative vs player services representative overview

	Claims Service Representative	Player Services Representative
Yearly salary	$36,043	$28,843
Hourly rate	$17.33	$13.87
Growth rate	-4%	-4%
Number of jobs	127,339	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a claims service representative do?

Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

Claims service representative vs player services representative salary

Claims service representatives and player services representatives have different pay scales, as shown below.

	Claims Service Representative	Player Services Representative
Average salary	$36,043	$28,843
Salary range	Between $30,000 And $42,000	Between $22,000 And $36,000
Highest paying City	Urban Honolulu, HI	Sacramento, CA
Highest paying state	Alaska	Massachusetts
Best paying company	Homeowners Choice	Diablo Country Club
Best paying industry	Government	Hospitality

Differences between claims service representative and player services representative education

There are a few differences between a claims service representative and a player services representative in terms of educational background:

	Claims Service Representative	Player Services Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Claims service representative vs player services representative demographics

Here are the differences between claims service representatives' and player services representatives' demographics:

	Claims Service Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 29.2% Female, 70.8%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between claims service representative and player services representative duties and responsibilities

Claims service representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Experience in medical terminology, ICD9, CPT and DRG coding.
Review types of service on claims base on the CPT codes and diagnosis code.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Coordinate EDI traffic with external clearinghouses and business partner Multiplan.
Process EDI reports, purge reports, and smart data reject list.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Claims service representative vs player services representative skills

Common claims service representative skills

Insurance Claims, 12%
Customer Service, 11%
Policy Coverage, 8%
Phone Calls, 7%
Claims Process, 6%
Inbound Calls, 4%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Claims Service Representative
Claims Service Representative vs Player Services Representative

Updated January 8, 2025

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