Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between claims service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a service center representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a service center representative are patients, HR, and customer calls.
| Claims Service Representative | Service Center Representative | |
| Yearly salary | $36,043 | $33,420 |
| Hourly rate | $17.33 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 127,339 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Claims service representatives and service center representatives have different pay scales, as shown below.
| Claims Service Representative | Service Center Representative | |
| Average salary | $36,043 | $33,420 |
| Salary range | Between $30,000 And $42,000 | Between $26,000 And $41,000 |
| Highest paying City | Urban Honolulu, HI | Alameda, CA |
| Highest paying state | Alaska | California |
| Best paying company | Homeowners Choice | Cisco |
| Best paying industry | Government | Insurance |
There are a few differences between a claims service representative and a service center representative in terms of educational background:
| Claims Service Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims service representatives' and service center representatives' demographics:
| Claims Service Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.2% Female, 70.8% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |