Claims service representative vs support representative

The differences between claims service representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a support representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a support representative are patients, customer service, and troubleshoot.

Claims service representative vs support representative overview

	Claims Service Representative	Support Representative
Yearly salary	$36,043	$33,372
Hourly rate	$17.33	$16.04
Growth rate	-4%	-4%
Number of jobs	127,339	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a claims service representative do?

Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Claims service representative vs support representative salary

Claims service representatives and support representatives have different pay scales, as shown below.

	Claims Service Representative	Support Representative
Average salary	$36,043	$33,372
Salary range	Between $30,000 And $42,000	Between $26,000 And $42,000
Highest paying City	Urban Honolulu, HI	Santa Barbara, CA
Highest paying state	Alaska	Alaska
Best paying company	Homeowners Choice	Accenture
Best paying industry	Government	Technology

Differences between claims service representative and support representative education

There are a few differences between a claims service representative and a support representative in terms of educational background:

	Claims Service Representative	Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Claims service representative vs support representative demographics

Here are the differences between claims service representatives' and support representatives' demographics:

	Claims Service Representative	Support Representative
Average age	40	40
Gender ratio	Male, 29.2% Female, 70.8%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between claims service representative and support representative duties and responsibilities

Claims service representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Experience in medical terminology, ICD9, CPT and DRG coding.
Review types of service on claims base on the CPT codes and diagnosis code.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Coordinate EDI traffic with external clearinghouses and business partner Multiplan.
Process EDI reports, purge reports, and smart data reject list.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Claims service representative vs support representative skills

Common claims service representative skills

Insurance Claims, 12%
Customer Service, 11%
Policy Coverage, 8%
Phone Calls, 7%
Claims Process, 6%
Inbound Calls, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Claims Service Representative
Claims Service Representative vs Support Representative

Updated January 8, 2025

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