Client relations manager vs client services manager

The differences between client relations managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a client relations manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client relations manager has an average salary of $85,115, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client relations manager include client relations, customer service and business development. The most important skills for a client services manager are customer service, client service, and account management.

Client relations manager vs client services manager overview

	Client Relations Manager	Client Services Manager
Yearly salary	$85,115	$78,439
Hourly rate	$40.92	$37.71
Growth rate	8%	6%
Number of jobs	76,482	319,909
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 72%
Average age	42	44
Years of experience	4	6

What does a client relations manager do?

A client relations manager is responsible for managing and maintaining healthy and professional relationships with business partners and clients. Client relations managers coordinate with account managers and the marketing department to monitor the growth and development of client accounts by strategizing methods of enhancing the brand image in the market. They also identify and recruit potential clients through lead generation and market research to discuss the services offered by the company that matches their needs and requirements.

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

Client relations manager vs client services manager salary

Client relations managers and client services managers have different pay scales, as shown below.

	Client Relations Manager	Client Services Manager
Average salary	$85,115	$78,439
Salary range	Between $55,000 And $130,000	Between $54,000 And $113,000
Highest paying City	San Francisco, CA	Washington, DC
Highest paying state	California	New Jersey
Best paying company	Google	McKinsey & Company Inc
Best paying industry	Internet	Technology

Differences between client relations manager and client services manager education

There are a few differences between a client relations manager and a client services manager in terms of educational background:

	Client Relations Manager	Client Services Manager
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Client relations manager vs client services manager demographics

Here are the differences between client relations managers' and client services managers' demographics:

	Client Relations Manager	Client Services Manager
Average age	42	44
Gender ratio	Male, 36.6% Female, 63.4%	Male, 39.3% Female, 60.7%
Race ratio	Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.0% American Indian and Alaska Native, 0.4%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	16%	10%

Differences between client relations manager and client services manager duties and responsibilities

Client relations manager example responsibilities.

Produce and manage KPI, billing and accrual reports for client.
Manage consulting and education SaaS implementation engagements for learning XBRL and the software to be in compliance with the government regulators.
Manage vendor relationships including contracts, negotiations and oversight.
Maintain all account, contract, & opportunities information in SalesForce.
Mentor and coach a team of 20 insurance agents, including monitoring production and activity through CRM.
Provide oversight to ensure work is performed according to WCS processes including compliance, quality assurance and execute client agreements.

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Client relations manager vs client services manager skills

Common client relations manager skills

Client Relations, 15%
Customer Service, 8%
Business Development, 6%
Project Management, 5%
Customer Satisfaction, 5%
HR, 4%

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

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Client Relations Manager
Client Relations Manager vs Client Services Manager

Updated January 8, 2025

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