Client relations manager vs customer relations manager

The differences between client relations managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a client relations manager and a customer relations manager. Additionally, a client relations manager has an average salary of $85,115, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a client relations manager include client relations, customer service and business development. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Client relations manager vs customer relations manager overview

	Client Relations Manager	Customer Relations Manager
Yearly salary	$85,115	$66,782
Hourly rate	$40.92	$32.11
Growth rate	8%	8%
Number of jobs	76,482	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 57%
Average age	42	42
Years of experience	4	4

What does a client relations manager do?

A client relations manager is responsible for managing and maintaining healthy and professional relationships with business partners and clients. Client relations managers coordinate with account managers and the marketing department to monitor the growth and development of client accounts by strategizing methods of enhancing the brand image in the market. They also identify and recruit potential clients through lead generation and market research to discuss the services offered by the company that matches their needs and requirements.

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

Client relations manager vs customer relations manager salary

Client relations managers and customer relations managers have different pay scales, as shown below.

	Client Relations Manager	Customer Relations Manager
Average salary	$85,115	$66,782
Salary range	Between $55,000 And $130,000	Between $42,000 And $104,000
Highest paying City	San Francisco, CA	Pleasanton, CA
Highest paying state	California	Nevada
Best paying company	Google	Amazon
Best paying industry	Internet	Automotive

Differences between client relations manager and customer relations manager education

There are a few differences between a client relations manager and a customer relations manager in terms of educational background:

	Client Relations Manager	Customer Relations Manager
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Client relations manager vs customer relations manager demographics

Here are the differences between client relations managers' and customer relations managers' demographics:

	Client Relations Manager	Customer Relations Manager
Average age	42	42
Gender ratio	Male, 36.6% Female, 63.4%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.0% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between client relations manager and customer relations manager duties and responsibilities

Client relations manager example responsibilities.

Produce and manage KPI, billing and accrual reports for client.
Manage consulting and education SaaS implementation engagements for learning XBRL and the software to be in compliance with the government regulators.
Manage vendor relationships including contracts, negotiations and oversight.
Maintain all account, contract, & opportunities information in SalesForce.
Mentor and coach a team of 20 insurance agents, including monitoring production and activity through CRM.
Provide oversight to ensure work is performed according to WCS processes including compliance, quality assurance and execute client agreements.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Client relations manager vs customer relations manager skills

Common client relations manager skills

Client Relations, 15%
Customer Service, 8%
Business Development, 6%
Project Management, 5%
Customer Satisfaction, 5%
HR, 4%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Client Relations Manager
Client Relations Manager vs Customer Relations Manager

Updated January 8, 2025

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