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The differences between client service associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a call center associate. Additionally, a client service associate has an average salary of $46,874, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Client Service Associate | Call Center Associate | |
| Yearly salary | $46,874 | $31,363 |
| Hourly rate | $22.54 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,048 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Client service associates and call center associates have different pay scales, as shown below.
| Client Service Associate | Call Center Associate | |
| Average salary | $46,874 | $31,363 |
| Salary range | Between $29,000 And $74,000 | Between $22,000 And $43,000 |
| Highest paying City | Greenwich, CT | Albany, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Cambridge Associates | Spectrum |
| Best paying industry | Finance | Finance |
There are a few differences between a client service associate and a call center associate in terms of educational background:
| Client Service Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service associates' and call center associates' demographics:
| Client Service Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |