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The differences between client service associates and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service associate and a service desk associate. Additionally, a client service associate has an average salary of $46,874, which is higher than the $40,699 average annual salary of a service desk associate.
The top three skills for a client service associate include client service, customer service and client relationships. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Client Service Associate | Service Desk Associate | |
| Yearly salary | $46,874 | $40,699 |
| Hourly rate | $22.54 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,048 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client service associates are professionals who offer their services to their clients, including financial advisors. They perform various tasks, including communicating with clients through written correspondence, telephone or electronic means, update and maintain client accounts, documents, and transactions, and resolving customer complaints. They may perform some administrative tasks such as organizing meetings, booking conference rooms, and preparing reports. They are also expected to notify clients about the latest products or services and ensure compliance with regulatory rules.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Client service associates and service desk associates have different pay scales, as shown below.
| Client Service Associate | Service Desk Associate | |
| Average salary | $46,874 | $40,699 |
| Salary range | Between $29,000 And $74,000 | Between $15,000 And $105,000 |
| Highest paying City | Greenwich, CT | - |
| Highest paying state | Connecticut | - |
| Best paying company | Cambridge Associates | - |
| Best paying industry | Finance | - |
There are a few differences between a client service associate and a service desk associate in terms of educational background:
| Client Service Associate | Service Desk Associate | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service associates' and service desk associates' demographics:
| Client Service Associate | Service Desk Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.9% Asian, 7.1% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |