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The differences between client services analysts and business analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client services analyst, becoming a business analyst takes usually requires 2-4 years. Additionally, a business analyst has an average salary of $74,431, which is higher than the $63,202 average annual salary of a client services analyst.
The top three skills for a client services analyst include customer service, client service and powerpoint. The most important skills for a business analyst are project management, data analysis, and business analysis.
| Client Services Analyst | Business Analyst | |
| Yearly salary | $63,202 | $74,431 |
| Hourly rate | $30.39 | $35.78 |
| Growth rate | 10% | 9% |
| Number of jobs | 97,374 | 170,514 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 71% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Business analysts are employees who are responsible for interpreting business data and coming up with business solutions. They are well-versed in whatever business the company is in, and they have strong business acumen. They collect data related to the business and then interpret and analyze the data. Business analysts should be able to conduct different levels of analyses and must also be able to create a sound study. Once the analysis is done, they provide recommendations or strategic direction to decision-makers that will help the business become sustainable and grow.
Client services analysts and business analysts have different pay scales, as shown below.
| Client Services Analyst | Business Analyst | |
| Average salary | $63,202 | $74,431 |
| Salary range | Between $41,000 And $96,000 | Between $53,000 And $103,000 |
| Highest paying City | Westport, CT | Mountain View, CA |
| Highest paying state | Connecticut | Washington |
| Best paying company | Morgan Lewis | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a client services analyst and a business analyst in terms of educational background:
| Client Services Analyst | Business Analyst | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between client services analysts' and business analysts' demographics:
| Client Services Analyst | Business Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 50.5% Female, 49.5% | Male, 53.9% Female, 46.1% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |