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The differences between client services analysts and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client services analyst and a computer technician. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $39,767 average annual salary of a computer technician.
The top three skills for a client services analyst include customer service, client service and powerpoint. The most important skills for a computer technician are customer service, desk support, and network printers.
| Client Services Analyst | Computer Technician | |
| Yearly salary | $63,202 | $39,767 |
| Hourly rate | $30.39 | $19.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,374 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Client services analysts and computer technicians have different pay scales, as shown below.
| Client Services Analyst | Computer Technician | |
| Average salary | $63,202 | $39,767 |
| Salary range | Between $41,000 And $96,000 | Between $28,000 And $55,000 |
| Highest paying City | Westport, CT | Alexandria, VA |
| Highest paying state | Connecticut | Virginia |
| Best paying company | Morgan Lewis | The Citadel |
| Best paying industry | Finance | Government |
There are a few differences between a client services analyst and a computer technician in terms of educational background:
| Client Services Analyst | Computer Technician | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 40% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client services analysts' and computer technicians' demographics:
| Client Services Analyst | Computer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 50.5% Female, 49.5% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |