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The differences between client services managers and client account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a client account manager takes usually requires 6-8 years. Additionally, a client services manager has an average salary of $78,439, which is higher than the $69,699 average annual salary of a client account manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a client account manager are customer service, account management, and client service.
| Client Services Manager | Client Account Manager | |
| Yearly salary | $78,439 | $69,699 |
| Hourly rate | $37.71 | $33.51 |
| Growth rate | 6% | 5% |
| Number of jobs | 319,909 | 128,665 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 73% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
A client account manager is responsible for handling project management deliverables for clients and business partners, ensuring the efficiency and accuracy of outputs, and following the clients' specifications and requirements within their budget limitations and timetables. Client account managers coordinate with clients for progress updates on their projects, as well as negotiating contracts and adjusting project goals and agreements. They also identify business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business.
Client services managers and client account managers have different pay scales, as shown below.
| Client Services Manager | Client Account Manager | |
| Average salary | $78,439 | $69,699 |
| Salary range | Between $54,000 And $113,000 | Between $42,000 And $115,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New Jersey | Oregon |
| Best paying company | McKinsey & Company Inc | Accenture |
| Best paying industry | Technology | Professional |
There are a few differences between a client services manager and a client account manager in terms of educational background:
| Client Services Manager | Client Account Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between client services managers' and client account managers' demographics:
| Client Services Manager | Client Account Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 45.6% Female, 54.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |