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The differences between client services managers and client relationship managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a client relationship manager takes usually requires 6-8 years. Additionally, a client relationship manager has an average salary of $89,226, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a client relationship manager are customer service, client service, and client satisfaction.
| Client Services Manager | Client Relationship Manager | |
| Yearly salary | $78,439 | $89,226 |
| Hourly rate | $37.71 | $42.90 |
| Growth rate | 6% | 5% |
| Number of jobs | 319,909 | 85,793 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 77% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client Relationship Managers handle special client accounts for the company. They are usually assigned to essential clients or corporate accounts. They ensure that the company keeps these clients engaged. Client Relationship Managers work hard to build professional working relationships. They give special attention to the assigned client accounts and provide clients with updates on company services and promotions. They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved. Client Relationship Managers are entrusted to build and strengthen the company's relationship with a client. As such, they are expected to be professional, friendly, and collaborative.
Client services managers and client relationship managers have different pay scales, as shown below.
| Client Services Manager | Client Relationship Manager | |
| Average salary | $78,439 | $89,226 |
| Salary range | Between $54,000 And $113,000 | Between $57,000 And $139,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | McKinsey & Company Inc | Fenwick & West |
| Best paying industry | Technology | Technology |
There are a few differences between a client services manager and a client relationship manager in terms of educational background:
| Client Services Manager | Client Relationship Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 77% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between client services managers' and client relationship managers' demographics:
| Client Services Manager | Client Relationship Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 47.2% Female, 52.8% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |