Client services manager vs client service supervisor

The differences between client services managers and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client services manager and a client service supervisor. Additionally, a client services manager has an average salary of $78,439, which is higher than the $48,789 average annual salary of a client service supervisor.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.

Client services manager vs client service supervisor overview

	Client Services Manager	Client Service Supervisor
Yearly salary	$78,439	$48,789
Hourly rate	$37.71	$23.46
Growth rate	6%	10%
Number of jobs	319,909	75,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 63%
Average age	44	47
Years of experience	6	6

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

Client services manager vs client service supervisor salary

Client services managers and client service supervisors have different pay scales, as shown below.

	Client Services Manager	Client Service Supervisor
Average salary	$78,439	$48,789
Salary range	Between $54,000 And $113,000	Between $34,000 And $68,000
Highest paying City	Washington, DC	Toms River, NJ
Highest paying state	New Jersey	New Jersey
Best paying company	McKinsey & Company Inc	Essence Global
Best paying industry	Technology	Media

Differences between client services manager and client service supervisor education

There are a few differences between a client services manager and a client service supervisor in terms of educational background:

	Client Services Manager	Client Service Supervisor
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Client services manager vs client service supervisor demographics

Here are the differences between client services managers' and client service supervisors' demographics:

	Client Services Manager	Client Service Supervisor
Average age	44	47
Gender ratio	Male, 39.3% Female, 60.7%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	8%

Differences between client services manager and client service supervisor duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Client services manager vs client service supervisor skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

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Client Services Manager
Client Services Manager vs Client Service Supervisor

Updated January 8, 2025

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