Client services manager vs client services director

The differences between client services managers and client services directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a client services director takes usually requires 6-8 years. Additionally, a client services director has an average salary of $117,337, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a client services director are client service, customer service, and business development.

Client services manager vs client services director overview

	Client Services Manager	Client Services Director
Yearly salary	$78,439	$117,337
Hourly rate	$37.71	$56.41
Growth rate	6%	5%
Number of jobs	319,909	103,218
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 74%
Average age	44	46
Years of experience	6	8

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

Client services manager vs client services director salary

Client services managers and client services directors have different pay scales, as shown below.

	Client Services Manager	Client Services Director
Average salary	$78,439	$117,337
Salary range	Between $54,000 And $113,000	Between $84,000 And $162,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	New Jersey	New Jersey
Best paying company	McKinsey & Company Inc	First Republic Bank
Best paying industry	Technology	Technology

Differences between client services manager and client services director education

There are a few differences between a client services manager and a client services director in terms of educational background:

	Client Services Manager	Client Services Director
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 74%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Southern California

Client services manager vs client services director demographics

Here are the differences between client services managers' and client services directors' demographics:

	Client Services Manager	Client Services Director
Average age	44	46
Gender ratio	Male, 39.3% Female, 60.7%	Male, 45.1% Female, 54.9%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	10%	7%

Differences between client services manager and client services director duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Client services director example responsibilities.

Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

Client services manager vs client services director skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common client services director skills

Client Service, 11%
Customer Service, 8%
Business Development, 7%
Excellent Interpersonal, 4%
Project Management, 4%
Healthcare, 4%

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Client Services Manager
Client Services Manager vs Client Services Director

Updated January 8, 2025

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