Client services manager vs client services executive

The differences between client services managers and client services executives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client services executive has an average salary of $81,221, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a client services executive are account management, client service, and customer service.

Client services manager vs client services executive overview

	Client Services Manager	Client Services Executive
Yearly salary	$78,439	$81,221
Hourly rate	$37.71	$39.05
Growth rate	6%	6%
Number of jobs	319,909	143,187
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 65%
Average age	44	44
Years of experience	6	-

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a client services executive do?

A client services executive is responsible for maintaining healthy business relationships with clients and partners, responding to their inquiries and requests, and resolving their concerns. Client services executives monitor the departmental activities to ensure that the team provides the highest customer satisfaction according to the client specifications and business guidelines. They conduct data and statistical analysis and review the market performance to identify opportunities that would generate more revenue resources for the business and increase profits.

Client services manager vs client services executive salary

Client services managers and client services executives have different pay scales, as shown below.

	Client Services Manager	Client Services Executive
Average salary	$78,439	$81,221
Salary range	Between $54,000 And $113,000	Between $51,000 And $129,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	New Jersey	Maryland
Best paying company	McKinsey & Company Inc	UST Global
Best paying industry	Technology	Finance

Differences between client services manager and client services executive education

There are a few differences between a client services manager and a client services executive in terms of educational background:

	Client Services Manager	Client Services Executive
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Client services manager vs client services executive demographics

Here are the differences between client services managers' and client services executives' demographics:

	Client Services Manager	Client Services Executive
Average age	44	44
Gender ratio	Male, 39.3% Female, 60.7%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 6.6% Unknown, 4.0% Hispanic or Latino, 15.8% Asian, 5.5% White, 67.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	10%	5%

Differences between client services manager and client services executive duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Client services executive example responsibilities.

Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.

Client services manager vs client services executive skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common client services executive skills

Account Management, 9%
Client Service, 7%
Customer Service, 7%
Project Management, 5%
Business Development, 5%
Client Relationships, 5%

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Client Services Manager
Client Services Manager vs Client Services Executive

Updated January 8, 2025

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