Client services manager vs director of managed services

The differences between client services managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a director of managed services takes usually requires 6-8 years. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a director of managed services are oversight, cloud, and project management.

Client services manager vs director of managed services overview

	Client Services Manager	Director Of Managed Services
Yearly salary	$78,439	$120,859
Hourly rate	$37.71	$58.11
Growth rate	6%	16%
Number of jobs	319,909	117,659
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 61%
Average age	44	47
Years of experience	6	8

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a director of managed services do?

A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.

Client services manager vs director of managed services salary

Client services managers and directors of managed services have different pay scales, as shown below.

	Client Services Manager	Director Of Managed Services
Average salary	$78,439	$120,859
Salary range	Between $54,000 And $113,000	Between $80,000 And $182,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	New Jersey	California
Best paying company	McKinsey & Company Inc	Google
Best paying industry	Technology	Retail

Differences between client services manager and director of managed services education

There are a few differences between a client services manager and a director of managed services in terms of educational background:

	Client Services Manager	Director Of Managed Services
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	University of Pennsylvania	Carnegie Mellon University

Client services manager vs director of managed services demographics

Here are the differences between client services managers' and directors of managed services' demographics:

	Client Services Manager	Director Of Managed Services
Average age	44	47
Gender ratio	Male, 39.3% Female, 60.7%	Male, 65.4% Female, 34.6%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2%
LGBT Percentage	10%	11%

Differences between client services manager and director of managed services duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Director of managed services example responsibilities.

Pioneer and manage first unix-base practice with Lawson ERP implementations.
Partner with the compliance team to define SOX procedures to manage MFG/PRO ERP.
Manage the effort to implement standards for the desktop, UNIX, and NT environments.
Project are accomplished using VMWare technology and this are the enabler for the technical sales team.
Lead implementation and expansion of monitoring and automation tools for AIX, Linux and DBMS and HTTP environments.
Manage all network activities including desktops, Intel servers, UNIX servers, PBX, printers, and telecommunication.

Client services manager vs director of managed services skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common director of managed services skills

Oversight, 6%
Cloud, 6%
Project Management, 5%
Portfolio, 5%
Healthcare, 5%
Infrastructure, 4%

Client Services Manager vs. similar jobs

Client Services Manager related careers

Client Services Manager related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Client Services Manager
Client Services Manager vs Director Of Managed Services

Updated January 8, 2025

Browse executive management jobs