Client services manager vs group manager

The differences between client services managers and group managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client services manager and a group manager. Additionally, a group manager has an average salary of $118,324, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a client services manager include customer service, client service and account management. The most important skills for a group manager are client facing, project management, and customer service.

Client services manager vs group manager overview

	Client Services Manager	Group Manager
Yearly salary	$78,439	$118,324
Hourly rate	$37.71	$56.89
Growth rate	6%	6%
Number of jobs	319,909	263,616
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 71%
Average age	44	44
Years of experience	6	6

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

What does a group manager do?

Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

Client services manager vs group manager salary

Client services managers and group managers have different pay scales, as shown below.

	Client Services Manager	Group Manager
Average salary	$78,439	$118,324
Salary range	Between $54,000 And $113,000	Between $78,000 And $178,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	New Jersey	New York
Best paying company	McKinsey & Company Inc	Google
Best paying industry	Technology	Finance

Differences between client services manager and group manager education

There are a few differences between a client services manager and a group manager in terms of educational background:

	Client Services Manager	Group Manager
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 71%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Client services manager vs group manager demographics

Here are the differences between client services managers' and group managers' demographics:

	Client Services Manager	Group Manager
Average age	44	44
Gender ratio	Male, 39.3% Female, 60.7%	Male, 67.9% Female, 32.1%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between client services manager and group manager duties and responsibilities

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Group manager example responsibilities.

Manage SEO / paid media campaigns.
Manage the largest business intelligence portfolio, merchandising and pharmacy.
Establish PMO to manage significant interdependent assets align with strategic initiatives to ensure smooth interoperability and coordination.
Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
Maintain continuous alignment of architecture scope with strategic business objectives and drive modifications to enhance effectiveness toward end result.

Client services manager vs group manager skills

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

Common group manager skills

Client Facing, 13%
Project Management, 7%
Customer Service, 6%
Client Relationships, 6%
Process Improvement, 5%
Continuous Improvement, 5%

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Executive Management Industry
Client Services Manager
Client Services Manager vs Group Manager

Updated January 8, 2025

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