Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client services managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client services manager and a service center manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Client Services Manager | Service Center Manager | |
| Yearly salary | $78,439 | $40,821 |
| Hourly rate | $37.71 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,909 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Client services managers and service center managers have different pay scales, as shown below.
| Client Services Manager | Service Center Manager | |
| Average salary | $78,439 | $40,821 |
| Salary range | Between $54,000 And $113,000 | Between $30,000 And $54,000 |
| Highest paying City | Washington, DC | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | McKinsey & Company Inc | Capgemini |
| Best paying industry | Technology | Energy |
There are a few differences between a client services manager and a service center manager in terms of educational background:
| Client Services Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client services managers' and service center managers' demographics:
| Client Services Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |