Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client support analysts and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and an application support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Client Support Analyst | Application Support Analyst | |
| Yearly salary | $61,165 | $92,078 |
| Hourly rate | $29.41 | $44.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Client support analysts and application support analysts have different pay scales, as shown below.
| Client Support Analyst | Application Support Analyst | |
| Average salary | $61,165 | $92,078 |
| Salary range | Between $39,000 And $93,000 | Between $67,000 And $125,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Citi | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and an application support analyst in terms of educational background:
| Client Support Analyst | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and application support analysts' demographics:
| Client Support Analyst | Application Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |