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The differences between client support analysts and application support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and an application support specialist. Additionally, an application support specialist has an average salary of $81,820, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for an application support specialist are application support, customer service, and troubleshoot.
| Client Support Analyst | Application Support Specialist | |
| Yearly salary | $61,165 | $81,820 |
| Hourly rate | $29.41 | $39.34 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 118,322 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
Client support analysts and application support specialists have different pay scales, as shown below.
| Client Support Analyst | Application Support Specialist | |
| Average salary | $61,165 | $81,820 |
| Salary range | Between $39,000 And $93,000 | Between $52,000 And $127,000 |
| Highest paying City | San Francisco, CA | Cupertino, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Citi | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and an application support specialist in terms of educational background:
| Client Support Analyst | Application Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and application support specialists' demographics:
| Client Support Analyst | Application Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |