Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client support analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a client services analyst. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Client Support Analyst | Client Services Analyst | |
| Yearly salary | $61,165 | $63,202 |
| Hourly rate | $29.41 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Client support analysts and client services analysts have different pay scales, as shown below.
| Client Support Analyst | Client Services Analyst | |
| Average salary | $61,165 | $63,202 |
| Salary range | Between $39,000 And $93,000 | Between $41,000 And $96,000 |
| Highest paying City | San Francisco, CA | Westport, CT |
| Highest paying state | Rhode Island | Connecticut |
| Best paying company | Citi | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and a client services analyst in terms of educational background:
| Client Support Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between client support analysts' and client services analysts' demographics:
| Client Support Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |