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The differences between client support analysts and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a client support specialist. Additionally, a client support analyst has an average salary of $61,165, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a client support specialist are customer service, client support, and client service.
| Client Support Analyst | Client Support Specialist | |
| Yearly salary | $61,165 | $39,585 |
| Hourly rate | $29.41 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Client support analysts and client support specialists have different pay scales, as shown below.
| Client Support Analyst | Client Support Specialist | |
| Average salary | $61,165 | $39,585 |
| Salary range | Between $39,000 And $93,000 | Between $29,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Citi | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a client support analyst and a client support specialist in terms of educational background:
| Client Support Analyst | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and client support specialists' demographics:
| Client Support Analyst | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |