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The differences between client support analysts and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support analyst, becoming a computer analyst takes usually requires 4-6 years. Additionally, a computer analyst has an average salary of $75,852, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a computer analyst are computer system, troubleshoot, and C++.
| Client Support Analyst | Computer Analyst | |
| Yearly salary | $61,165 | $75,852 |
| Hourly rate | $29.41 | $36.47 |
| Growth rate | 10% | 9% |
| Number of jobs | 112,734 | 75,369 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
Client support analysts and computer analysts have different pay scales, as shown below.
| Client Support Analyst | Computer Analyst | |
| Average salary | $61,165 | $75,852 |
| Salary range | Between $39,000 And $93,000 | Between $57,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Citi | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a client support analyst and a computer analyst in terms of educational background:
| Client Support Analyst | Computer Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and computer analysts' demographics:
| Client Support Analyst | Computer Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |