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The differences between client support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Client Support Analyst | Customer Support Analyst | |
| Yearly salary | $61,165 | $65,147 |
| Hourly rate | $29.41 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Client support analysts and customer support analysts have different pay scales, as shown below.
| Client Support Analyst | Customer Support Analyst | |
| Average salary | $61,165 | $65,147 |
| Salary range | Between $39,000 And $93,000 | Between $42,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Citi | SAP |
| Best paying industry | Technology | Technology |
There are a few differences between a client support analyst and a customer support analyst in terms of educational background:
| Client Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and customer support analysts' demographics:
| Client Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |