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The differences between client support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a desktop support analyst. Additionally, a client support analyst has an average salary of $61,165, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Client Support Analyst | Desktop Support Analyst | |
| Yearly salary | $61,165 | $48,674 |
| Hourly rate | $29.41 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Client support analysts and desktop support analysts have different pay scales, as shown below.
| Client Support Analyst | Desktop Support Analyst | |
| Average salary | $61,165 | $48,674 |
| Salary range | Between $39,000 And $93,000 | Between $36,000 And $65,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Citi | Cambridge Associates |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and a desktop support analyst in terms of educational background:
| Client Support Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between client support analysts' and desktop support analysts' demographics:
| Client Support Analyst | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |